Field Service Technician
Copytronics Information Systems, an industry leader since 1972, is currently seeking Field Service Technicians to join our team! As a Field Service Technician within the Copytronics family, you must demonstrate exceptional dedication to our customers. Konica/Minolta experience is preferred but not required. We are willing to provide extensive training to the right candidate(s) with a desire to succeed. "Can-do" and "will-do" attitude is a MUST!
Essential Activities:
- Repair, install and maintain office product equipment and systems within an established territory. Product/equipment includes: black & white, color, analog and digital copiers, printers, facsimile equipment, multifunctional, wide-format and connected products, document management solutions and related software
- Troubleshoot equipment malfunctions and repair timely using diagnostic tools and service aids
- Perform machine factory modifications and software/operating system(s) upgrades of equipment to ensure optimum performance
- Estimate parts and labor for repair for non-contract customers and/or parts/repairs not covered under warranty or contract
- Complete and submit service tickets on-time and error-free
- Provide accurate feedback with call-close information
- Manage parts inventory and territory to comply with company standards
- Maintain toolkit, supplies and up-to-date service manuals
- Provide sales support as required
- Maintain a high level of customer satisfaction
- Support and actively participate in promotion of company products and services
- Participate in on-going training classes/programs
- Aid and assist other departments, branches and technicians as required
- Perform all other duties/assignments as required by supervisor
Major Goals and Responsibilities:
- To provide outstanding customer service while enthusiastically surpassing all customer’s expectations with expertise and integrity
Toughest Parts of Job:
- Time Management/Prioritizing Activities/Staying Focused
- Dealing with unreasonable problems
- Periods of bending/stooping
To be considered for a Field Service Technician position, you must also posses the following:
- Valid Class E Driver License
- Reliable Transportation
- Must be able to travel within assigned territory, lift up to 70 pounds, stand for long periods and be in mobile activity (walking/standing/stooping/kneeling) more than 50% of the time
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- Skilled at performing complex disassembly and reassembly
- Should demonstrate a high level of attention to detail
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Ability to manage time, meet deadlines and efficiently maintain the proper functionality of the equipment
- Ability to distinguish colors
- Must have the ability to read, write and speak English
If you are a highly motivated individual who is dedicated to enthusiastically surpassing all customer's expectations with expertise and integrity; and if you would like to work for a company with a proven track record, a stellar product line and a history of excellence, please contact us by applying online and submitting your resume for review to kvickers@copytronics.net!